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Customer Service Specialist

  • Job Location
    • Pensacola
  • Job Type
    • Clerical
    • Customer Service

Job Details

Job description

Job Responsibilities:

This part-time position at the Pensacola International Airport is responsible for enhancing the customer experience by providing customer service to the traveling and general public.

Examples of Work:

· Greets the traveling and general public in the Airport terminal, curbside, parking areas, ticketing and baggage claim areas.

· Works to resolve complaints of the general public in a friendly and proactive manner.

· Helps to direct the public by providing accurate information about the airport, flights, flight delays and directions to and from the airport.

· Maintains a friendly relationship with other employees and airport tenants (i.e. airlines, rental car agencies, gift shop and restaurant personnel, TSA, etc.).

· Helps identify issues throughout the airport and reports to Airport Operations Center

· Collect airport-owned luggage carts from all areas of the airport, including parking lots, returning them to the corrals.

· Stocks and maintains inventory of surrounding area visitor guides and brochures.

· Assists in special events or with emergency and/or weather related issues when necessary.

Job Qualifications:

· Persons working in this position must be cleared by the Transportation Security Administration (TSA), which requires a fingerprint-based criminal history records check. Based on CFR 1542.209, employees cannot have been convicted of a disqualifying offense within the past 10 years.

· Applicants must possess government-issued identification, be a high school graduate (or equivalent) with four (4) years of direct customer service experience.

· Must be able to lift 25lbs

· Must be able to stand for multiple hours a day, potentially the entire 6 hour shift.

· Must be able to walk long distances throughout airport campus, to include, remote parking lots, all parking garage levels, concourse, ticketing, and baggage claim. (list does not include all areas)

· Must be able to push multiple luggage carts throughout the terminal and parking areas returning them to the terminal building corals.

Work Schedule:

· Employees work assigned shifts that provide coverage from 4 am to 12:00 am, seven days a week. These hours are subject to change based on flight schedules.

· Current Part time shifts include:

o 5am-11am, 11am-5pm, 5pm-11pm

o 8a-2p, 2p-8p

o Shifts are subject to change based on needs and flight schedules.

Compensation: $12.00/hour