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IT Help Desk

  • Job Location
    • Pensacola
  • Job Type
    • Customer Service
    • IT

Job Details

Examples of Work:

· Provides Tier I Help Desk support to users taking requests over the phone or online.

· Utilizes the Help Desk tracking software tool to log the status of all calls.

· Consults and conducts information assessments to determine user(s) needs.

· Provides one-on-one end-user problem resolution over the phone for issued Personal Computer (PC) software and hardware.

· Coordinates and ensures the standard implementation of policies, procedures and systems operations with local computer support personnel.

· Writes and/or maintains up-to-date documentation for basic hardware and software installation and support procedures.

· Assess effectiveness of hardware, software, and communication performance.

· Ensures equipment is meeting user needs.

· Analyzes and resolves hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.

· Monitors the hardware to ensure it is properly maintained.

· Conducts on-going system audits to evaluate the utility and efficiency of the system’s hardware, software, and communications components and the effectiveness of user training programs in meeting management information needs.

· Installation and configuring of PC’s throughout departments.

Knowledge, Skills and Abilities:

· Knowledge of computer processing operations, procedures, and equipment.

· Knowledge of problem-solving techniques.

· Knowledge of computers and software.

· Knowledge of the principles, practices, and techniques of computer programming and/or computer systems analysis.

· Ability to process information logically and solve problems.

· Ability to develop training programs related to users’ operations and procedures.

· Ability to monitor and resolve problems with computer system components.

· Ability to identify and define user task needs.

· Ability to communicate effectively.

· Ability to establish and maintain effective working relationships with associates and the general public.

· Ability to plan, organize and coordinate work assignments.

· Thorough knowledge of pertinent principles, practices, methods, materials, tools, and equipment applied in computer operations.

· Experience in installation and configuring of PC’s, printers, monitors, modems, scanners and other peripheral equipment.

This is a long-term temporary position located in downtown Pensacola. Great opportunity for college students, recent college graduates or retirees pursuing/possessing a relevant degree, or experience. Monday – Friday 8 am – 5 pm (hours can be flexible); $13/hr.

MUST SUBMIT RESUME/PASS BACKGROUND AND DRUG SCREEN

Job Types: Full-time, Temporary

Pay: $13.00 per hour